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Returns and Exchanges Policy

Our policy lasts 21 days.  After 21 days, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags attached, and a copy of your receipt.

Send parcel to:
Nicolette for Women
PO Box 9207
Brighton  Vic  3186
Australia


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You should expect to receive your exchange or refund within four weeks after posting it back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, to process your return once we receive it, and the time it takes your bank to process our refund request.
We do not take responsibility for items lost in the mail when you post them to us.

Please note that Gift Vouchers are valid for 12 months from the date of purchase, and are not refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Within Australia, we charge a flat rate for each order for both wholesale and retail customers.  
Retail: $9.90 per parcel

Your bra will arrive in a branded courier satchel that is weather proof.

For Overseas orders:
We send your parcel in a Registered International Post Pack.  This comes with a tracking number for your convenience.
Any country $25.00 (AUS$)


There are no duties on parcels anywhere worldwide. To confirm charges for your country/state/region please contact your local customs department. 

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